ValarPay prioritizes the security of all users, transactions, and digital interactions across the platform. This Fraud Monitoring & User Security Policy outlines the safeguards, monitoring systems, user obligations, and preventive measures implemented to protect users and ensure compliance with CBN, NDIC, NDPR, and AML/CFT regulations.

By using ValarPay, you agree to follow all security guidelines outlined in this Policy.

1. Purpose of This Policy

This Policy establishes:

• How ValarPay monitors transactions for fraud
• Measures used to secure user data and accounts
• Responsibilities of users to maintain security
• Procedures for reporting suspicious activity

2. Fraud Prevention Systems

ValarPay utilizes advanced tools and internal controls to detect fraudulent activities, including:

• Real-time transaction monitoring
• Behavioral and device analytics
• Multi-layer authentication
• AI-based fraud scoring
• IP address and geolocation risk detection
• Blacklist/whitelist system checks
• Automated suspicious activity alerts

3. Account & Identity Security

To secure your account and identity, ValarPay employs:

• Strong password enforcement
• Two-Factor Authentication (2FA) where applicable
• End-to-end encryption of sensitive information
• KYC verification using licensed partners
• Device binding and login risk assessments
• Biometric authentication (if enabled by user)

4. AML/CFT Compliance

ValarPay follows Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) guidelines via its licensed partner institutions. This includes:

• KYC/identity verification
• Flagging suspicious transactions
• Transaction limits based on KYC tier
• Mandatory reporting to regulatory authorities (where applicable)
• Periodic account reviews and audits

5. User Responsibilities

To maintain account security, users must:

• Keep login details confidential
• Use strong passwords
• Enable security features such as biometrics
• Avoid sharing OTPs or verification codes
• Ensure device security and avoid using compromised networks
• Update ValarPay app regularly for security patches

ValarPay will never request your password, OTP, PIN, or private keys.

6. Suspicious Activity & Fraud Reporting

Users should immediately report any fraudulent, unauthorized, or suspicious activity on their account.

To report suspicious activity:

• Email: support@valarpay.com
• Phone: 02013309609
• In-app report button (where applicable)

ValarPay may temporarily restrict or freeze an account during investigation to prevent financial loss.

7. Transaction Monitoring

All transactions on ValarPay are monitored for:

• Unusual spending patterns
• High-risk transactions
• Device or location anomalies
• Attempts to circumvent KYC or limits
• Blocked or fraudulent beneficiaries

Transactions may be delayed, reversed, or rejected if flagged by our fraud prevention systems.

8. Data & Infrastructure Security

ValarPay follows strict infrastructure-level security measures:

• Cloud security controls
• Firewall and intrusion detection systems
• Encrypted storage and anonymization
• Regular security audits & penetration testing
• PCI-DSS compliance for card data (via partners)

9. Resolution of Fraud Cases

Fraud incidents are handled in collaboration with our licensed partner financial institutions.

Fraud case resolutions may involve:

• Account verification
• Transaction reversal (where applicable)
• Law enforcement referral (if necessary)
• Permanent account restriction (in confirmed fraud cases)

Users will be informed of investigation outcomes in line with regulatory timeframes.

10. Contact Us

VALAR GLOBAL SERVICES LIMITED

23, OGAGIFO STREET, OFF DBS ROAD, BEFORE GQ SUITES, ASABA, DELTA STATE.

Email: support@valarpay.com

Phone: 02013309609